Terms of Service

SafraCare coordinates medical travel. We help you choose a treatment package, prepare your file for a licensed healthcare provider, and arrange your flights, hotel and transport.

We are a coordination service. We are not a hospital, we are not a clinic, and we are not your doctor.

Prices shown on our website are package ranges. The final price depends on the medical assessment, your travel dates, airline prices, hotel availability and the services you choose.

Your case manager confirms the exact price with you before anything is booked. Once you accept a package, the price you accepted is recorded and does not change if our public prices change later.

Packages are generally non-refundable once confirmed, because we make hospital, hotel and flight bookings on your behalf. Where a supplier refunds us, we pass that amount on to you.

Rescheduling is often possible. Tell your case manager as early as you can and we will do what we can.

You are responsible for giving truthful and complete medical information, for holding a valid passport, and for obtaining any visa you need.

Withholding relevant medical information can make treatment unsafe. Please tell us everything, even if it seems minor.

Nothing in these terms removes or limits any right you have under the law of your country that cannot be removed or limited by agreement.